Refund Policy

Refund Policy

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Last updated: July 29, 2025

Thank you for shopping at LAVA jewelry. All of our jewelry is handcrafted with love and care. If for any reason you are not completely satisfied with your purchase, we’re here to help.

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📌 Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• Items must be:

  • Unworn and in new condition

  • In the original packaging

• Custom-made, engraved, or personalized items are non-refundable.

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🔁 How to Return & Refunds

1. Email us first: lava28jewelry@gmail.com

2. Once approved, we’ll provide the return address.

3. After inspection, a refund will be issued.

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🚚 Return Shipping

• Return shipping is the buyer’s responsibility.

• Original shipping fees are non-refundable.

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💳 Refund Method

• Refunds are issued to the original payment method: credit card, PayPal, or Bit.

• Please allow up to 14 business days for processing.

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❗ Damaged or Incorrect Items

If you received a wrong or damaged item:

• Contact us within 48 hours with a description and photo.

• We’ll offer a replacement, repair, or refund as appropriate.

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📬 Contact Us

For any questions or return requests:

• ✉️ lava28jewelry@gmail.com

• 🌐 https://www.lava-jewelry.com